NORTEL NORSTAR PRODUCTS
NORTEL CALL PILOT 100/150
The Norstar Call Pilot 100
4 Ports with 10 hours of recording time. Feature-rich and affordable! Delivering scalable sophisticated messaging options to growing small-and medium-sized businesses, with 10 to 40 users, that require advanced applications.
- Advanced integrated applications:
- Auto Attendant
- Custom Call Routing (CCR)
- Voice Mail
- Basic Call Center
- Web-based management
- IP connectivity
- Upgradeable to up to 40 mailboxes with a migration path to more sophisticated features
- IP enabled with 10/100 Ethernet Ports supporting web-based management
- Supported on Norstar Compact and Modular Integrated Communications Systems, as
well as all Norstar Telephones and Business Series Terminals
Auto Attendant.
Your own personal receptionist, Auto Attendant answers your telephone and takes messages
for everyone in your company--with complete accuracy--24 hours a day, 7 days a week.
Custom Call Routing cuts down on "telephone tag" by giving your customers and suppliers
direct access to the person they want to reach, allowing them to ask a question or leave
information anytime. Auto Attendant includes a long list of standard features options including
- Call transfer
- Calling name display
- CCR levels (10)
- CCR trees (4)
- Dial extension from CCR
- External transfer on Centrex
- Flexible line rings before answer
- Multiple operators
- Remotely record greeting
- Remotely set business open/closed
- Replay based on calling line ID (CLID)
- Reports
- Transfer to CCR tree
Voice Messaging.
From an initial 10 mailboxes to up to 40, Call Pilot 100 is suited for small to medium-sized
businesses that can benefit from advanced voice messaging features. Including a long list of
standard options, some of the more popular Voice Mail features include:
- Auto answer with personal greeting
- Broadcast messages
- Delivery options (private, urgent, etc.)
- Express messaging
- Guest mailboxes
- Interrupt caller leaving a message
- Never-full mailboxes
- Outbound transfer from mailbox
- Record a call
- Recovery of deleted message
- Remote call forward to Voice Mail
- Reports
Basic Call Center.
(Available with purchase of additional key code). For businesses that require a small call
center with more sophisticated applications. Basic Call Center activates 10 agents and 2 queues,
and is scalable as your business grows. A compatible user interface with Meridian Business Communications Manager, and Norstar platforms protects your training investment for future
migration or multi-site companies. Additional features include:
- 20 configurable agents
- 5 agent priorities
- 10 announcements
- 15 maximum lines
- Routing steps - 6-day table, 6-night table
Easy to use System Administration and Maintenance.
Complete web-based management with a user-friendly graphical user interface simplifies system administration and maintenance -- all you need is a web browser. An IP-enabled auto-sensing
10/100 Ethernet port makes system administration and management access easier for you
or your telco service provider. Plus, all embedded applications are quickly and easily activated
with key-codes common to Norstar CallPilot 150, Business Communications Manager, and
Meridian CallPilot, making mailbox expansions and applications a snap.
Compatible with Norstar MICS and CICS 4.1 and higher. Not compatible with 3x8, 6x16
and 8x24 systems
The Norstar Call Pilot 150
8 Ports and 32 Hours of Recording time. Feature-rich and affordable! Delivering scalable sophisticated messaging options to growing small-and medium-sized businesses, with 20 to 100 users, that require advanced applications.
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